Privacy policy

Last updated: 7 May 2026

This Privacy Policy explains how Snugzii (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit, browse or purchase from snugzii.com (the “Site”).

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). If you are accessing the Site from outside Australia, additional rights may apply under your local laws.

Who we are

Snugzii is an Australian online retailer based in South Australia. You can contact us at any time using the details below:

Information we collect

We only collect information that we genuinely need to operate the Site, fulfil your orders, and communicate with you. This includes:

  • Order & account information — name, shipping and billing addresses, email address, phone number, order history.
  • Payment information — card or payment details are processed by our payment providers (Shopify Payments, PayPal, Afterpay or similar). We do not store full card numbers on our servers.
  • Device & browsing information — IP address, browser type, pages viewed, referring URL, timestamps and similar analytics data.
  • Communications — emails, contact-form messages and any feedback or reviews you submit.

Cookies & tracking

The Site uses cookies and similar technologies to keep your cart working, remember your preferences, measure performance, and serve relevant marketing. We use:

  • Strictly necessary cookies (cart, checkout, security)
  • Analytics cookies (Shopify Analytics, Google Analytics 4)
  • Advertising cookies (Google Ads, Meta Pixel and similar) to measure ad performance and show relevant ads

You can disable cookies in your browser at any time. Some Site features may not work if you do.

How we use your information

We use your personal information to:

  • Process and ship your orders, send order confirmations and tracking updates
  • Provide customer support and respond to questions or refund requests
  • Detect and prevent fraud, abuse and security incidents
  • Improve the Site, our products and the customer experience
  • Send marketing communications (only if you have opted in — you can unsubscribe at any time)
  • Comply with our legal obligations under Australian law

Sharing your information

We never sell your personal information. We share it only with trusted service providers who help us operate the business, including:

  • Shopify — ecommerce platform and payment processing
  • Shipping carriers — Australia Post, Aramex, and similar, to deliver your order
  • Email providers — for order receipts and (if you opt in) marketing
  • Analytics & advertising partners — Google, Meta and similar, in aggregated or hashed form where possible
  • Government, law enforcement or regulators — only when legally required

Data retention

We keep order and customer information for as long as your account is active and for up to seven (7) years afterwards to meet Australian tax and consumer-law record-keeping obligations. Marketing data is retained until you unsubscribe.

Your rights

You have the right to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information (subject to legal retention obligations)
  • Opt out of marketing emails at any time
  • Make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your data

To exercise any of these rights, email support@snugzii.com.

Security

We use industry-standard safeguards (HTTPS encryption, hosted on Shopify’s PCI-compliant infrastructure) to protect your information. No system is perfectly secure, but we work hard to keep yours safe.

Children

The Site is not directed at children under 16. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please email us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the most recent change. Material changes will be communicated via email or a prominent notice on the Site.

Contact us

Questions about this Privacy Policy? Email support@snugzii.com — we’ll respond within two business days.