Contact information

We’re an Australian-based team and we genuinely want to help. The fastest way to reach us is by email — we read every message and reply within two business days.

Customer support

  • Email: support@snugzii.com
  • Phone: 0477 103 855 (Australian customer support)
  • Hours: Monday to Friday, 9 AM – 5 PM ACST (Adelaide time), excluding South Australian public holidays
  • Response time: within 2 business days (usually faster)

Business address

Snugzii
3 Lyall Avenue
Hampstead Gardens SA 5086
Australia

ABN: 63 990 319 149

Note: this is our registered business address, not a returns warehouse. Please email us before sending anything by post so we can confirm the correct return address for your order.

Order help

For order-related queries (tracking, exchanges, refunds), please include your order number in your email. You’ll find it on your order confirmation email and on the receipt PDF.

Press & partnerships

For collaborations, partnerships or press enquiries, email support@snugzii.com with “Partnership” in the subject line.